March 19, 2020 - 8PM PST - IMPORTANT UPDATE
Late on the evening of March 19th, the Governor of the State of California where Transline's operations are located issued a shelter in place order until further notice. This means Transline is operating only essential warehouse activities. Our customer service is operating normally and remotely to answer your calls and take orders.
I'm a vendor and have a shipment en route to Transline. What's going to happen?
To prevent carriers from becoming overwhelmed with undelivered loads and packages, we will maintain limited receiving operations. Until further notice, your package, container or truck load will be received if it was shipped prior to March 19th. If you have taken an order from Transline, but have not shipped it, don't. Without prior authorization, we are not receiving any shipments sent after March 19th, only those en route prior to March 19th.
I'm a customer. Can I still place an order with Transline?
Yes. You can place your order. Our customer service staff is working remotely to help with any questions and to enter your orders. Until further notice, we will make every effort to ship your order in a reasonable time. At some point we may close the warehouse to even essential activities. When we reopen with our full warehouse staff, operations will return to normal.
What about Red Books? Will my order ship?
Yes. All Red Book orders are shipped, with exceptions. If you are located in a state with a shelter in place order as of 3/19/20, your order may not have shipped. If you would like your order to ship and can guarantee you will be available to receive it, please contact customer service and we will do our best with existing resources to ship your books. All remaining Red Book orders will ship as normal when regular shipping operations resume.
I placed an order before March 19th at 10PM PST and my order has not yet shipped. What will happen?
If you placed an order we will hold it in our system. Until further notice, we will attempt to ship orders received in a reasonable time. When the the warehouse reopens, all shipments will resume in their normal timely fashion. No credit cards will be charged for orders not shipped.
What if I need customer service?
Call our customer service line or send an email to email@example.com, firstname.lastname@example.org or email@example.com. Our staff is working remotely from home to assist with any questions 1-800-575-4007.
What if I have a return to send back?
Do not send any returns at this time. Our warehouse operations are limited to a few necessary activities. We are not processing returns until we reopen.