March 19, 2020 - 8PM PST - IMPORTANT UPDATE
Late on the evening of March 19th, the Governor of the State of California where Transline's operations are located issued a shelter in place order until further notice. This means Transline is operating only essential warehouse activities. Our customer service is operating normally and remotely to answer your calls and take orders.
I'm a vendor and have a shipment en route to Transline. What's going to happen?
To prevent carriers from becoming overwhelmed with undelivered loads and packages, we will maintain limited receiving operations.
I'm a customer. Can I still place an order with Transline?
Yes. You can place your order. Our customer service staff is working remotely to help with any questions and to enter your orders. We are currently fulfilling orders as received in a timely manner.
What about Will Call. Can I just swing by and pick my stuff up?
Currently, no. Orders taken will be processed in order and shipped out. However, we are unable to process will calls due to staff working remotely, limited warehouse operations and to ensure safety.
What about 2021 Red Books? Will my order ship?
Yes. All Red Book orders are shipped, with exceptions. If you are located in a state with a shelter in place order as of 3/19/20, your order may not have shipped. If you would like your order to ship and can guarantee you will be available to receive it, please contact customer service and we will do our best with existing resources to ship your books. All remaining Red Book orders will ship as normal when regular shipping operations resume.
What if I need customer service?
Call our customer service line or send an email to cgrace@translinesupply.com, mhealy@translinesupply.com or jphan@translinesupply.com. Our staff is working remotely from home to assist with any questions 1-800-575-4007.
What if I have a return to send back?
Do not send any returns at this time. Our warehouse operations are limited to a few necessary activities. We are not processing returns until we fully reopen.